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ISO/IEC 20000
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system.... Meer -
Gestión de servicios TI basado en ITIL® V3 - Guia de Bolsillo (e-Book)
Previously known as: ''IT Service Management based on ITIL V3 - A Pocket Guide'' This really popular pocket guide is a quick, portable reference tool designed for managers, to give... Meer