-
In the Driving Seat of Customer Experience (e-Book)
Every organization receives signals from its customers, from satisfaction surveys, e-mails and telephone calls, to angry posts on social media. They're generally registered and a list of... Meer -
In the Driving Seat of Customer Experience
These are the key issues for customer signals management: a method which renders customer experience steerable in terms of both customer satisfaction and cost efficiency. In In the Driving... Meer