9 titels gevonden in 2020 Adobe PDF David vanaf € 14,95
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David A. Smith
This book "Implementing Metrics for IT Service Management" provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with...
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David Clifford
A quick and accessible guide to a universally adopted standard. This standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management...
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Tim Cummins, Mark David, Katherine Kawamoto
Almost 80% of CEOs say that their organization must get better at managing external relationships. According to The Economist, one of the major reasons why so many relationships end in...
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Jon. E Nelson, David Pultorak, Vince Pultorak
This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. ...
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David Pultorak, Clare Henry, Paul Leenards
Microsoft® Operations Framework Microsoft® Operations Framework (MOF) 4.0 was delivered in 2008 and delivers practical guidance for everyday IT practices and activities, helping users...
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