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Foundations of IT Service Management Based on ITIL V3
Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in... Meer -
De USM-methode – versie 3
De USM-methode versie 3. Het standaard managementsysteem voor enterprise service management USM is een universele, methodische werkwijze om dienstverlening te managen.... Meer