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Foundations of ITIL® 2011 Edition
This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the... Meer -
IT Service Management Based on ITIL® 2011 Edition
In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this... Meer
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