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COBIT® 5 - A Management Guide
This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Second, it is a high-level... Meer -
IT Service Management Based on ITIL® 2011 Edition
In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this... Meer
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