Prijs | € 48,34 |
Adobe PDF met digitaal watermerk | Maart 2012 |
Beoordeel dit boek als eerste!Beschrijving
This title is the sister book to the global best-seller Metrics for Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle.
Specificaties
- Auteur
- Peter Brooks
- Uitgever
- Van Haren Publishing
- ISBN
- 9789087536497
- Formaat
- Adobe PDF met digitaal watermerk
- Publicatiedatum
- Maart 2012
- Bestandsgrootte
- 5628654 bytes
- Taal
- Engelstalig
- Aantal Pagina's
- 181
Beschrijving
This title is the sister book to the global best-seller Metrics for Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle.
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Specificaties
- Auteur
- Peter Brooks
- Uitgever
- Van Haren Publishing
- ISBN
- 9789087536497
- Formaat
- Adobe PDF met digitaal watermerk
- Publicatiedatum
- Maart 2012
- Bestandsgrootte
- 5628654 bytes Kb
- Taal
- Engelstalig
- Aantal Pagina's
- 181